Senior Administrative Assistant

Hours per week: 37.5 – 40

Annual Renumeration: Dependent on the final contracted hours per week, skills, and qualifications of the candidate. 

Location: Fully remote, with head office in Alberta, Canada.

Application deadline: September 27th, 2023 (or sooner, if a suitable candidate is found) 

Description

As a dynamic and proactive Senior Administrative Assistant, you will be responsible for supporting the daily operations of the Education Circle, assisting with administrative tasks, and maintaining the workflow and communication across the organization

You will also be responsible for providing exceptional customer service for our students and customers including resolving queries, technical issues, recommending solutions and guiding users through features and functionalities of our e-learning platform.

To be successful in this role, you should be an excellent communicator as we operate with a large staff and teams each working on projects in tandem.

Responsibilities

• Education Team Administrator for all SAAS platforms and tools. Manages the maintaining and overall flow of day-to-day workplace operations
•  Education Team employee set-up and on-boarding and training.
• Keeps track of employee directories, contact information, senior staff schedules, passwords
• Admin support for system (resetting passwords, troubleshooting dropbox issues)
• Set-up team meeting, manages schedules, minute taking. • Central point of contact for clients and employees.
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Process manual payments, refunds and payment plans.
• Identify customer needs and help customers use specific features
• Analyze and report bugs and malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases and CRM with information about technical issues and useful discussions with customers
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Coordinates business communication • Support with local events (e.g. farm visits)
• Mailing & couriers • Simple webpage updates
• Keeping the knowledge base and ops manuals up-to-date
• Basic bookkeeping ◦ Inputting expenses, paying bills (under 3k)
• Tracking and collecting accounts receivable
• Monthly sales reporting
• Pulling reports as requested by team members
• Monthly accounts reconciliation
• Proofreading
• Video captioning
• Cloudfile organization
• Travel booking

Requirements

• Demonstrated interest/passion in permaculture and regenerative businesses
• Proven experience as administrative assistant or relevant position
• Ability to work with diversity and multi-disciplinary teams
• Excellent time-management and organizational skills
• Outstanding verbal and written communication skills
• Detail-oriented and efficient
• Tech savvy. Although training will be provide, existing proficiency in any of the following software is a huge bonus: (WordPress, LearnDash, Keap/Infusionsoft, Memberium, Zoom, Vimeo, Dropbox, Canva, Gsuite, Asana, Slack)
• Diplomas, degrees, or certification in the following (or related) fields would be considered an asset:
  • Post-secondary accomplishment in Social Sciences, Administrative studies or Human Resources.
  • Permaculture Design Certificate
  • Successful completion of programs or courses in Information Technology, Digital Marketing, Applied Business Administration

What We Offer

• Positive and fun team culture
• Work from home with a portion of work hours fully flexible 
• Opportunity for work-related training and advancement within the company.

Application Requirements:

• Resume with no headshot
• Cover letter

Senior Digital Marketing & Sales Manager

Hours per week: 37.5 – 40

Annual Renumeration: Dependent on the final contracted hours per week, skills, and qualifications of the candidate. 

Location: Fully remote, with head office in Alberta, Canada.

Application deadline: September 27th, 2023 (or sooner, if a suitable candidate is found) 

Description

Verge and 5th World Regenerative Agriculture Corporation, is seeking a Digital Marketing and Sales Manager to support our education team. As a rapidly growing permaculture and land regeneration company, we are on a mission to promote and support regenerative practices by changing mindsets and economic systems. The Digital Marketing and Sales Manager will be responsible for creating and executing marketing and advertising campaigns that effectively promote our mission and services. This individual will also work closely with our team to develop and execute a comprehensive digital strategy that aligns with our core values and business goals.

As a member of the e-commerce/digital marketing and sales team you will be responsible for our customer journey and nurture strategy with the ultimate goal of driving revenue. You will be responsible for all aspects of e-commerce from strategy through implementation, and analysis, assessing product performance with an aim to improve ROI. Continuously thinking outside the box to improve our systems and product delivery to increase conversion, revenue, ROI, and retention.

Responsibilities

• Ability to seamlessly manage multiple e-commerce systems and integrations in order to improve customer journey and maximize ROI (manager)
• Designing and implementing effective marketing automation workflows, including email campaigns, lead nurturing, and journeys
• Define and analyze key performance indicators (KPIs) to assess campaign effectiveness and ROI, proactively recommending improvements to meet business goals. Provide regular updates and reports on the progress of marketing and advertising initiatives.
• CRM planning and implementation including:
  • Nurture & Sales Communications
  • Sales & Upsell/Upgrade Campaigns
  • Tag management
• Post registration campaign, online sales and marketing strategy and development, including SEO, SEM, email marketing, and social media advertising.
• Ensure compliance with email marketing best practices and required legal regulations such as GDPR and CAN-SPAM
• Work with the systems administrator to manage the marketing automation platform, including user management, data integrations, and platform updates.
• Build landing pages and lead capture forms, and create A/B tests to evaluate their effectiveness
• Implement and manage website analytics tools to effectively attract new leads, track and report on website metrics to assess product performance (including traffic, engagement, and conversion rates)
• Manage and optimize paid advertising campaigns across multiple platforms, including Google AdWords, Facebook Ads, and LinkedIn Ad Campaigns with the goal of continuously improving conversion rates.
• Work with Product Marketing Sales on website strategy and oversight including blogs and SEO for key pages
• Optimize the company’s marketing e-commerce platform, ensuring that it is user-friendly and efficient for customers. Propose innovative solutions to enhance the company’s e-commerce platform.
• Manage in-house digital marketing budget
• Work with products and leadership to set pricing strategy
• Excellent collaboration and communication skills, including the ability to work with subject matter experts and stakeholders.
• Exceptional communication, organizational and analytical skills
• Passionate about sustainability, agriculture, and education.

Requirements

• Must be able to work 8am – 2pm Pacific Time
• Bachelor’s degree in Marketing, Communications or a related field, or equivalent experience.
• Minimum of 5 years of experience in digital marketing or advertising, ideally in an online business environment.
• Proven experience in developing and executing successful marketing and advertising campaigns across digital channels.
• Strong written and verbal communication skills.
• Proven ability to use SEO and digital marketing systems such as Google Analytics & Google Tag Manager to improve website traffic and conversions.
• Experience with developing exceptional customer journey within our CRM and e-commerce systems to improve the customer experience, retention and conversion
• Proven experience with of digital paid advertising strategy and optimization to improve conversion rates
• Gamification strategy would be an asset
• Experience with e-Learning would be an asset
• Tech savvy. Although training will be provide, existing proficiency in any of the following software is a huge bonus: (WordPress, LearnDash, Keap/Infusionsoft, Memberium, Zoom, Vimeo, Dropbox, Canva, Gsuite, Asana, Slack)

What We Offer

• Positive and fun team culture
• Work from home with a portion of work hours fully flexible 
• Opportunity for work-related training and advancement within the company.

Application Requirements:

• Resume with no headshot
• Cover letter